Embarq: Internet dropped and needed rebooting often sev...
A Embarq customer review by GetHuman user GetHuman-154799 from November 1st, 2017
Background on GetHuman-154799's case
GetHuman: GetHuman-154799 - can you tell our other Embarq customers when your case took place?
GetHuman-154799: Yes. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Embarq, and if so, how?
GetHuman: And which of these common Embarq customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-154799 a list of common Embarq problems)
GetHuman-154799: "Setup an account" was why I was trying to call.
GetHuman-154799's review of Embarq customer service
GetHuman: So how would you sum up your experience for GetHuman's Embarq customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-154799: Internet dropped and needed rebooting often several times in a single day. We had service about **% of the time. Tech support suggested a new router. We have been through *. Finally another company was available. And its much much faster.
GetHuman: Let's quantify your experience contacting Embarq. On a scale of 1 to 5, how easy is it go get help on a Embarq problem?
GetHuman-154799: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-154799: I'd give them a three out of five on communication.
GetHuman: And what about Embarq's ability to quickly and effectively address your problem?
GetHuman-154799: For that I would say two out of five.
GetHuman: And finally- any advice for other Embarq customers?
GetHuman-154799: Call them early in the day or late. Don't forget any personal or account information you might need for Embarq to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-154799 taken from his Embarq customer service problem that occurred on October 23rd, 2017.
Embarq
3.83 of 5 stars | 2 reviews
GetHuman-154799's Embarq Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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