EmblemHealth: Zero. Unable to reach your *-***-***-**** or yo...

A EmblemHealth customer review by GetHuman user ~Marion Palm from November 24th, 2017

Background on ~Marion Palm's case

GetHuman: ~Marion Palm - can you tell our other EmblemHealth customers when your case took place?
~Marion Palm: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to EmblemHealth, and if so, how?
~Marion Palm: I used the 877-411-3625 number I found for on the GetHuman EmblemHealth customer phone number page I was on: EmblemHealth Customer Service Phone Number
GetHuman: And which of these common EmblemHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~Marion Palm a list of common EmblemHealth problems)
~Marion Palm: "Renew coverage" was why I was trying to call.

~Marion Palm's review of EmblemHealth customer service

GetHuman: So how would you sum up your experience for GetHuman's EmblemHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marion Palm: Zero. Unable to reach your *-***-***-**** or your *-***-***-****, which doesn't even answer, only plays music, so you don't know if you are even holding on to the right phone number. Verizon isn't helpful either.
GetHuman: Let's quantify your experience contacting EmblemHealth. On a scale of 1 to 5, how easy is it go get help on a EmblemHealth problem?
~Marion Palm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marion Palm: I'd give them a four out of five on communication.
GetHuman: And what about EmblemHealth's ability to quickly and effectively address your problem?
~Marion Palm: For that I would say one out of five.
GetHuman: And finally- any advice for other EmblemHealth customers?
~Marion Palm: Call them early in the day or late. Don't forget any personal or account information you might need for EmblemHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marion Palm taken from his EmblemHealth customer service problem that occurred on November 16th, 2017.


1.00 of 5 stars | 4 reviews

~Marion Palm's EmblemHealth Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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