Empire Blue Cross Blue Shield: I never did get to speak with a agent. The IVR...
A Empire Blue Cross Blue Shield customer review by GetHuman user ~Ms. Kim from November 8th, 2017
Background on ~Ms. Kim's case
GetHuman: ~Ms. Kim - can you tell our other Empire Blue Cross Blue Shield customers when your case took place?
~Ms. Kim: Sure. It was evening, on November 3rd.
GetHuman: Did you reach out to Empire Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Empire Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms. Kim a list of common Empire Blue Cross Blue Shield problems)
~Ms. Kim: "Find a provider" was why I was trying to call.
~Ms. Kim's review of Empire Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Empire Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms. Kim: I never did get to speak with a agent. The IVR is HORRIBLE!!!! The worst I have ever dealt with for BCBS of any state and I deal with all states.
GetHuman: Let's quantify your experience contacting Empire Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Empire Blue Cross Blue Shield problem?
~Ms. Kim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms. Kim: I'd give them a five out of five on communication.
GetHuman: And what about Empire Blue Cross Blue Shield's ability to quickly and effectively address your problem?
~Ms. Kim: For that I would say five out of five.
GetHuman: And finally- any advice for other Empire Blue Cross Blue Shield customers?
~Ms. Kim: Call them early in the day or late. Don't forget any personal or account information you might need for Empire Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms. Kim taken from his Empire Blue Cross Blue Shield customer service problem that occurred on November 3rd, 2017.