Empirecovers.com: Purchased a truck cover based upon Empires onli...
A Empirecovers.com customer review by GetHuman user ~TJ VA from November 22nd, 2017
Background on ~TJ VA's case
GetHuman: ~TJ VA - can you tell our other Empirecovers.com customers when your case took place?
~TJ VA: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Empirecovers.com, and if so, how?
GetHuman: And which of these common Empirecovers.com customer issues best describes the reason you wanted to talk to them?
(Shows ~TJ VA a list of common Empirecovers.com problems)
~TJ VA: "Make a purchase" was why I was trying to call.
~TJ VA's review of Empirecovers.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Empirecovers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TJ VA: Purchased a truck cover based upon Empires online -this is the one that fits your vehicle. Had the cover over about ** days prior to installing it. Cover is way to large for the vehicle. Empire will not exchange it due to a ** day return policy. If the cover was the correct size I could understand the ** day policy. The size based on Empires on line selection process is incorrect. I have a product I can not use because of size, has nothing to do with the quality of the product - it looks good. But its useless. Do not believe the online process that helps you select a cover size. IT DOES NOT PROVIDE ACCURATE REPRESENTATION OF WHAT PRODUCTS FIT WHAT VEHICLES.
GetHuman: Let's quantify your experience contacting Empirecovers.com. On a scale of 1 to 5, how easy is it go get help on a Empirecovers.com problem?
~TJ VA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TJ VA: I'd give them a three out of five on communication.
GetHuman: And what about Empirecovers.com's ability to quickly and effectively address your problem?
~TJ VA: For that I would say four out of five.
GetHuman: And finally- any advice for other Empirecovers.com customers?
~TJ VA: Call them early in the day or late. Don't forget any personal or account information you might need for Empirecovers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TJ VA taken from his Empirecovers.com customer service problem that occurred on November 17th, 2017.
Empirecovers.com
2.00 of 5 stars | 5 reviews
~TJ VA's Empirecovers.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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