Enbridge: Very frustrating - it takes two billing cycles...
A Enbridge customer review by GetHuman user ~Radar0 from November 5th, 2017
Background on ~Radar0's case
GetHuman: ~Radar0 - can you tell our other Enbridge customers when your case took place?
~Radar0: Yeah. It was evening, on November 1st.
GetHuman: Did you reach out to Enbridge, and if so, how?
GetHuman: And which of these common Enbridge customer issues best describes the reason you wanted to talk to them?
(Shows ~Radar0 a list of common Enbridge problems)
~Radar0: "Change appointment" was why I was trying to call.
~Radar0's review of Enbridge customer service
GetHuman: So how would you sum up your experience for GetHuman's Enbridge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Radar0: Very frustrating - it takes two billing cycles for anything to actually happen on your bill. Ridiculous. I've been calling monthly since February ** to get an issue resolved. Credit FINALLY processed May ** but won't show up on my bill for two more billing cycles.
GetHuman: Let's quantify your experience contacting Enbridge. On a scale of 1 to 5, how easy is it go get help on a Enbridge problem?
~Radar0: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Radar0: I'd give them a five out of five on communication.
GetHuman: And what about Enbridge's ability to quickly and effectively address your problem?
~Radar0: For that I would say two out of five.
GetHuman: And finally- any advice for other Enbridge customers?
~Radar0: Call them early in the day or late. Don't forget any personal or account information you might need for Enbridge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Radar0 taken from his Enbridge customer service problem that occurred on November 1st, 2017.
Enbridge
3.57 of 5 stars | 1 reviews
~Radar0's Enbridge Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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