Endicia: I'm hard of heaing so I need to use a relay ser...
A Endicia customer review by GetHuman user ~J from November 16th, 2017
Background on ~J's case
GetHuman: ~J - can you tell our other Endicia customers when your case took place?
~J: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to Endicia, and if so, how?
GetHuman: And which of these common Endicia customer issues best describes the reason you wanted to talk to them?
(Shows ~J a list of common Endicia problems)
~J: "Service problem" was why I was trying to call.
~J's review of Endicia customer service
GetHuman: So how would you sum up your experience for GetHuman's Endicia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J: I'm hard of heaing so I need to use a relay service. The support agent had absolutely no idea what a relay was and cursed out the relay operator. Completely inappropriate and uncalled for.
GetHuman: Let's quantify your experience contacting Endicia. On a scale of 1 to 5, how easy is it go get help on a Endicia problem?
~J: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J: I'd give them a one out of five on communication.
GetHuman: And what about Endicia's ability to quickly and effectively address your problem?
~J: For that I would say one out of five.
GetHuman: And finally- any advice for other Endicia customers?
~J: Call them early in the day or late. Don't forget any personal or account information you might need for Endicia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J taken from his Endicia customer service problem that occurred on November 11th, 2017.