Epson: New printer I need a Samsung app. To use as a d...
A Epson customer review by GetHuman user GetHuman-manymo from December 7th, 2017
Background on GetHuman-manymo's case
GetHuman: GetHuman-manymo - can you tell our other Epson customers when your case took place?
GetHuman-manymo: Yes. It was morning, on December 1st.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-manymo a list of common Epson problems)
GetHuman-manymo: "Replacement Part" was why I was trying to call.
GetHuman-manymo's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-manymo: New printer I need a Samsung app. To use as a default app
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-manymo: I have the epson app. It want the Samsung app!
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
GetHuman-manymo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-manymo: I'd give them a five out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
GetHuman-manymo: For that I would say four out of five.
GetHuman: And finally- any advice for other Epson customers?
GetHuman-manymo: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-manymo taken from his Epson customer service problem that occurred on December 1st, 2017.