Equifax Freeze Line: i'll give them credit for answering quickly, bu...

A Equifax Freeze Line customer review by GetHuman user ~jon in michigan from November 26th, 2017

Background on ~jon in michigan's case

GetHuman: ~jon in michigan - can you tell our other Equifax Freeze Line customers when your case took place?
~jon in michigan: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Equifax Freeze Line, and if so, how?
~jon in michigan: I used the 888-298-0045 number I found for on the GetHuman Equifax Freeze Line customer phone number page I was on: Equifax Freeze Line Customer Service Phone Number
GetHuman: And which of these common Equifax Freeze Line customer issues best describes the reason you wanted to talk to them?
(Shows ~jon in michigan a list of common Equifax Freeze Line problems)
~jon in michigan: "Complaint" was why I was trying to call.

~jon in michigan's review of Equifax Freeze Line customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax Freeze Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jon in michigan: i'll give them credit for answering quickly, but it was only to tell me they were too busy and i should call back in ** minutes. i had to leave the house before the ** minutes was up, so i'll have to try again tomorrow.
GetHuman: Let's quantify your experience contacting Equifax Freeze Line. On a scale of 1 to 5, how easy is it go get help on a Equifax Freeze Line problem?
~jon in michigan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jon in michigan: I'd give them a three out of five on communication.
GetHuman: And what about Equifax Freeze Line's ability to quickly and effectively address your problem?
~jon in michigan: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax Freeze Line customers?
~jon in michigan: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax Freeze Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jon in michigan taken from his Equifax Freeze Line customer service problem that occurred on November 19th, 2017.

Equifax Freeze Line

4.50 of 5 stars | 118 reviews

~jon in michigan's Equifax Freeze Line Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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