Equifax: BK info was wrong on my report. They said they...
A Equifax customer review by GetHuman user ~MICHAEL BOWMAN from November 20th, 2017
Background on ~MICHAEL BOWMAN's case
GetHuman: ~MICHAEL BOWMAN - can you tell our other Equifax customers when your case took place?
~MICHAEL BOWMAN: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~MICHAEL BOWMAN a list of common Equifax problems)
~MICHAEL BOWMAN: "Cancel service" was why I was trying to call.
~MICHAEL BOWMAN's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MICHAEL BOWMAN: BK info was wrong on my report. They said they would correct it but not deleate it. Bk was in aug **** they had july ****
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~MICHAEL BOWMAN: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MICHAEL BOWMAN: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~MICHAEL BOWMAN: For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~MICHAEL BOWMAN: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MICHAEL BOWMAN taken from his Equifax customer service problem that occurred on November 19th, 2017.