Equifax: I am trying to stop them from charging me every...

A Equifax customer review by GetHuman user ~dont use eqifax from November 25th, 2017

Background on ~dont use eqifax's case

GetHuman: ~dont use eqifax - can you tell our other Equifax customers when your case took place?
~dont use eqifax: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Equifax, and if so, how?
~dont use eqifax: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~dont use eqifax a list of common Equifax problems)
~dont use eqifax: "Question" was why I was trying to call.

~dont use eqifax's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dont use eqifax: I am trying to stop them from charging me every month and they say they will but never do. this time they just dropped my call after I talked to two people.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~dont use eqifax: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dont use eqifax: I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~dont use eqifax: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax customers?
~dont use eqifax: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dont use eqifax taken from his Equifax customer service problem that occurred on November 19th, 2017.


3.17 of 5 stars | 638 reviews

~dont use eqifax's Equifax Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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