Equifax: Multiple attempts to have disputes corrected an...
A Equifax customer review by GetHuman user ~Fustrated Lady from November 26th, 2017
Background on ~Fustrated Lady's case
GetHuman: ~Fustrated Lady - can you tell our other Equifax customers when your case took place?
~Fustrated Lady: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Fustrated Lady a list of common Equifax problems)
~Fustrated Lady: "Credit Score Change" was why I was trying to call.
~Fustrated Lady's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fustrated Lady: Multiple attempts to have disputes corrected and security questions they ask on line corrected.Asked for a fax number and was given two different ones neither work to send proof of documentation.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Fustrated Lady: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fustrated Lady: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Fustrated Lady: For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Fustrated Lady: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fustrated Lady taken from his Equifax customer service problem that occurred on November 17th, 2017.