Equifax: No sense of assistance. Was on hold over **min...

A Equifax customer review by GetHuman user ~Jaime Mercado from November 25th, 2017

Background on ~Jaime Mercado's case

GetHuman: ~Jaime Mercado - can you tell our other Equifax customers when your case took place?
~Jaime Mercado: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Equifax, and if so, how?
~Jaime Mercado: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Jaime Mercado a list of common Equifax problems)
~Jaime Mercado: "Locked Account" was why I was trying to call.

~Jaime Mercado's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jaime Mercado: No sense of assistance. Was on hold over **min for a supervisor. Failed to provided information related to filing a grievance. Failed to direct me by name and failed to assist with the information I provided. Will rather send a letter for my request than dealing with pathetic customers service.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Jaime Mercado: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jaime Mercado: I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Jaime Mercado: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Jaime Mercado: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jaime Mercado taken from his Equifax customer service problem that occurred on November 19th, 2017.


3.17 of 5 stars | 638 reviews

~Jaime Mercado's Equifax Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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