Equifax: STRAIGHT TO THE POINT, BUT THE RESULT OF TAKING...
A Equifax customer review by GetHuman user ~johnny from November 25th, 2017
Background on ~johnny's case
GetHuman: ~johnny - can you tell our other Equifax customers when your case took place?
~johnny: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~johnny a list of common Equifax problems)
~johnny: "Cancel service" was why I was trying to call.
~johnny's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~johnny: STRAIGHT TO THE POINT, BUT THE RESULT OF TAKING THE FREEZE OFF OF MY CREDIT BUREAU WAS NOT IMMEDIATE. I FOUND OUT ONLY AFTER I HAD HUNG UP & CALLED ONE OF MY POTENTIAL CREDIT GRANTORS BACK. I WASN'T IMPRESSED BECAUSE I HAD PAID EQUIFAX OVER THE PHONE BY CREDIT CARD, TO LIFT THE FREEZE IMMEDIATELY. OTHERWISE THINGS WENT SMOOTHLY. A REAL PERSON WITH A PULSE.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~johnny: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~johnny: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~johnny: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~johnny: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~johnny taken from his Equifax customer service problem that occurred on November 23rd, 2017.