Equifax: She was very polite. Told me that I would recei...
A Equifax customer review by GetHuman user ~unhappy from October 29th, 2017
Background on ~unhappy's case
GetHuman: ~unhappy - can you tell our other Equifax customers when your case took place?
~unhappy: Sure. It was morning, on October 26th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Equifax problems)
~unhappy: "Question" was why I was trying to call.
~unhappy's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: She was very polite. Told me that I would receive my confirmation and pin through email in ** - ** hours. Could not get her to understand that they did not have my email address so there was no way I could get my information from them in ** - ** hours. She said I would have to wait that long to call back if I did not receive an email with the answer. I could tell this conversation could go on forever. I will wait and call back in ** hours. I was trying to place a security freeze.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~unhappy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Equifax customer service problem that occurred on October 26th, 2017.