Equifax: The first person I spoke with could barely spea...

A Equifax customer review by GetHuman user ~Royally pissed off customer from November 26th, 2017

Background on ~Royally pissed off customer's case

GetHuman: ~Royally pissed off customer - can you tell our other Equifax customers when your case took place?
~Royally pissed off customer: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Equifax, and if so, how?
~Royally pissed off customer: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
Shows ~Royally pissed off customer a list of common Equifax problems
~Royally pissed off customer: "Dispute a Charge" was why I was trying to call.

~Royally pissed off customer's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Royally pissed off customer: The first person I spoke with could barely speak English. And, though I just wanted to put a fraud alert on my credit report, she tried to sell me a $**.** credit protection service. I said no, I would rather read about the services online before deciding to purchase anything. Well, both Equifax and Experian charged a credit card account, anyway. They reversed two of the charges. The SOB manager I spoke with about the fraudulent charges tried to sell the credit protection services AGAIN! I could have choked him. I need to continue doing business with them, because I probably should put a freeze on my credit reports. Disgusting to deal with such smarmy people.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Royally pissed off customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Royally pissed off customer: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Royally pissed off customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Royally pissed off customer: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Royally pissed off customer taken from his Equifax customer service problem that occurred on November 19th, 2017.

Equifax

3.17 of 5 stars | 638 reviews
Equifax ReviewsEquifax's Phone NumberAll Equifax contact infoGeneral Equifax customer service info
~Royally pissed off customer's Equifax Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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