Equifax: The person kept asking me to repeat my identifi...
A Equifax customer review by GetHuman user ~not displayed from November 25th, 2017
Background on ~not displayed's case
GetHuman: ~not displayed - can you tell our other Equifax customers when your case took place?
~not displayed: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~not displayed a list of common Equifax problems)
~not displayed: "Account access" was why I was trying to call.
~not displayed's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not displayed: The person kept asking me to repeat my identification information. He never got around to asking me what my problem was. **The problem is that Equifax keeps billing my credit card account for a service that was cancelled when I spoke to Agent Samantha Jacob in November, ****. She said that the billing would be discontinued as of ********. I have a December billing and the charge of $**.** is still on the card account. I'm not going to pay it. And I want it removed as of ******** per her assurance to me.**I won't be recommending Equifax services to anyone.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~not displayed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not displayed: I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~not displayed: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~not displayed: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not displayed taken from his Equifax customer service problem that occurred on November 18th, 2017.