Equifax: The reps only objective was to get me to agree...

A Equifax customer review by GetHuman user ~F$%K Credit Bureus from November 27th, 2017

Background on ~F$%K Credit Bureus's case

GetHuman: ~F$%K Credit Bureus - can you tell our other Equifax customers when your case took place?
~F$%K Credit Bureus: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Equifax, and if so, how?
~F$%K Credit Bureus: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
Shows ~F$%K Credit Bureus a list of common Equifax problems
~F$%K Credit Bureus: "Cancel service" was why I was trying to call.

~F$%K Credit Bureus's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~F$%K Credit Bureus: The reps only objective was to get me to agree to enroll in their credit monitoring program which my CC company does for free.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~F$%K Credit Bureus: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~F$%K Credit Bureus: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~F$%K Credit Bureus: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~F$%K Credit Bureus: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~F$%K Credit Bureus taken from his Equifax customer service problem that occurred on November 20th, 2017.

Equifax

3.17 of 5 stars | 638 reviews
Equifax ReviewsEquifax's Phone NumberAll Equifax contact infoGeneral Equifax customer service info
~F$%K Credit Bureus's Equifax Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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