Equifax: The woman I spoke with concerning a "charge off...

A Equifax customer review by GetHuman user ~Rver in MD from November 23rd, 2017

Background on ~Rver in MD's case

GetHuman: ~Rver in MD - can you tell our other Equifax customers when your case took place?
~Rver in MD: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Equifax, and if so, how?
~Rver in MD: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Rver in MD a list of common Equifax problems)
~Rver in MD: "Credit Score Change" was why I was trying to call.

~Rver in MD's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rver in MD: The woman I spoke with concerning a "charge off" on my credit report was hard to understand. She said it was our timeshare company that was showing the "charge off", but had a zero balance (how does that happen?). The original loan was bought out by another company and the current company was showing ontime payments. By the end of our conversation, she said she removed the charge off and then hung up! Not happy!
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Rver in MD: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rver in MD: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Rver in MD: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Rver in MD: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rver in MD taken from his Equifax customer service problem that occurred on November 16th, 2017.


3.17 of 5 stars | 638 reviews

~Rver in MD's Equifax Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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