Equifax: Very bad connection to call center person (Indi...
A Equifax customer review by GetHuman user ~Tom in Greeley from November 15th, 2017
Background on ~Tom in Greeley's case
GetHuman: ~Tom in Greeley - can you tell our other Equifax customers when your case took place?
~Tom in Greeley: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom in Greeley a list of common Equifax problems)
~Tom in Greeley: "Fix credit score" was why I was trying to call.
~Tom in Greeley's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom in Greeley: Very bad connection to call center person (Indian accent)who only knew about standard procedures, explained my problem * times before holding *-* minutes while she consulted supervisor. Then she solved both my problems with ease. Tuesday ******* *:**pm MST (**:** UTC)
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Tom in Greeley: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom in Greeley: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Tom in Greeley: For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Tom in Greeley: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom in Greeley taken from his Equifax customer service problem that occurred on November 13th, 2017.