Equifax: Wait time was brief but it was the wrong depart...

A Equifax customer review by GetHuman user ~love get human from November 28th, 2017

Background on ~love get human's case

GetHuman: ~love get human - can you tell our other Equifax customers when your case took place?
~love get human: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Equifax, and if so, how?
~love get human: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~love get human a list of common Equifax problems)
~love get human: "Complaint" was why I was trying to call.

~love get human's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~love get human: Wait time was brief but it was the wrong department so I was transferred twice but hold overall hold time was brief even with transfers. I got thru to a live person much faster with this number than with the number Equifax has on their website. Love Get Human, saves me so much time on hold.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~love get human: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~love get human: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~love get human: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~love get human: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~love get human taken from his Equifax customer service problem that occurred on November 23rd, 2017.


3.17 of 5 stars | 638 reviews

~love get human's Equifax Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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