Equifax: rude , no help, cant understand dialect, *no wa...

A Equifax customer review by GetHuman user ~jim bob from November 26th, 2017

Background on ~jim bob 's case

GetHuman: ~jim bob - can you tell our other Equifax customers when your case took place?
~jim bob : Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Equifax, and if so, how?
~jim bob : I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
Shows ~jim bob a list of common Equifax problems
~jim bob : "Account access" was why I was trying to call.

~jim bob 's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim bob : rude , no help, cant understand dialect, *no way to run a company !! borderline unlawful business practice !!
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~jim bob : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim bob : I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~jim bob : For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~jim bob : Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jim bob taken from his Equifax customer service problem that occurred on November 20th, 2017.

Equifax

3.17 of 5 stars | 638 reviews
Equifax ReviewsEquifax's Phone NumberAll Equifax contact infoGeneral Equifax customer service info
~jim bob 's Equifax Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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