Equifax: the product i purchased was a scam. I never eve...

A Equifax customer review by GetHuman user ~Gar 47 from November 25th, 2017

Background on ~Gar 47's case

GetHuman: ~Gar 47 - can you tell our other Equifax customers when your case took place?
~Gar 47: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to Equifax, and if so, how?
~Gar 47: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
Shows ~Gar 47 a list of common Equifax problems
~Gar 47: "Freeze Credit" was why I was trying to call.

~Gar 47's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gar 47: the product i purchased was a scam. I never even got to read it. tried to reach equifax but couldn't then tied again after xmas and was told my access was deleted. So in short i got nothing for my money. Thank you very much. How about some Canadians on the phones
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Gar 47: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gar 47: I'd give them a three out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Gar 47: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Gar 47: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gar 47 taken from his Equifax customer service problem that occurred on November 18th, 2017.

Equifax

3.17 of 5 stars | 638 reviews
Equifax ReviewsEquifax's Phone NumberAll Equifax contact infoGeneral Equifax customer service info
~Gar 47's Equifax Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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