Ergode: I'm trying to get an order status. They do not...
A Ergode customer review by GetHuman user ~hilch from November 25th, 2017
Background on ~hilch's case
GetHuman: ~hilch - can you tell our other Ergode customers when your case took place?
~hilch: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Ergode, and if so, how?
GetHuman: And which of these common Ergode customer issues best describes the reason you wanted to talk to them?
(Shows ~hilch a list of common Ergode problems)
~hilch: "Technical support" was why I was trying to call.
~hilch's review of Ergode customer service
GetHuman: So how would you sum up your experience for GetHuman's Ergode customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hilch: I'm trying to get an order status. They do not answer their phones or reply to emails. They charged me for an item that I haven't received.
GetHuman: Let's quantify your experience contacting Ergode. On a scale of 1 to 5, how easy is it go get help on a Ergode problem?
~hilch: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hilch: I'd give them a one out of five on communication.
GetHuman: And what about Ergode's ability to quickly and effectively address your problem?
~hilch: For that I would say one out of five.
GetHuman: And finally- any advice for other Ergode customers?
~hilch: Call them early in the day or late. Don't forget any personal or account information you might need for Ergode to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hilch taken from his Ergode customer service problem that occurred on November 22nd, 2017.
Ergode
1.00 of 5 stars | 4 reviews
~hilch's Ergode Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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