Erincondren.com: * minutes after said "opening time" a voice com...
A Erincondren.com customer review by GetHuman user GetHuman-45316 from November 23rd, 2017
Background on GetHuman-45316's case
GetHuman: GetHuman-45316 - can you tell our other Erincondren.com customers when your case took place?
GetHuman-45316: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Erincondren.com, and if so, how?
GetHuman: And which of these common Erincondren.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45316 a list of common Erincondren.com problems)
GetHuman-45316: "Track order" was why I was trying to call.
GetHuman-45316's review of Erincondren.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Erincondren.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45316: * minutes after said "opening time" a voice comes on the phone line saying due to high call volume we are only taking calls on a first come first serve basis.... If I were calling DishTV or the electric company I would believe this... Also, I placed an order, received order confirmation and the money was charged to my credit card. I went to check the status of my order and I see that it is still pending.. Further investigation shows.. well.. to be honest I have no idea why it is still pending.. but it would have been nice to receive some sort of notification within the week and a half after my order was placed that it is still pending for some reason.. I have sent an email and now waiting to hear back.. (From my previous email, I assume * days)
GetHuman: Let's quantify your experience contacting Erincondren.com. On a scale of 1 to 5, how easy is it go get help on a Erincondren.com problem?
GetHuman-45316: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45316: I'd give them a one out of five on communication.
GetHuman: And what about Erincondren.com's ability to quickly and effectively address your problem?
GetHuman-45316: For that I would say one out of five.
GetHuman: And finally- any advice for other Erincondren.com customers?
GetHuman-45316: Call them early in the day or late. Don't forget any personal or account information you might need for Erincondren.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45316 taken from his Erincondren.com customer service problem that occurred on November 21st, 2017.