Eureka Vacuum: I made an order for parts November **,**** and...
A Eureka Vacuum customer review by GetHuman user GetHuman-415458 from November 3rd, 2017
Background on GetHuman-415458's case
GetHuman: GetHuman-415458 - can you tell our other Eureka Vacuum customers when your case took place?
GetHuman-415458: Yup. It was afternoon, on October 29th.
GetHuman: Did you reach out to Eureka Vacuum, and if so, how?
GetHuman: And which of these common Eureka Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-415458 a list of common Eureka Vacuum problems)
GetHuman-415458: "Repairs" was why I was trying to call.
GetHuman-415458's review of Eureka Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Eureka Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-415458: I made an order for parts November **,**** and today is ********. They sent it to the wrong address, I never received it. NO REFUND after repeated calls for a refund!!
GetHuman: Let's quantify your experience contacting Eureka Vacuum. On a scale of 1 to 5, how easy is it go get help on a Eureka Vacuum problem?
GetHuman-415458: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-415458: I'd give them a five out of five on communication.
GetHuman: And what about Eureka Vacuum's ability to quickly and effectively address your problem?
GetHuman-415458: For that I would say four out of five.
GetHuman: And finally- any advice for other Eureka Vacuum customers?
GetHuman-415458: Call them early in the day or late. Don't forget any personal or account information you might need for Eureka Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-415458 taken from his Eureka Vacuum customer service problem that occurred on October 29th, 2017.
Eureka Vacuum
5.00 of 5 stars | 7 reviews
GetHuman-415458's Eureka Vacuum Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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