Europ Assistance: the flight has been delayed
A Europ Assistance customer review by GetHuman user GetHuman-cmateo from December 7th, 2017
Background on GetHuman-cmateo's case
GetHuman: GetHuman-cmateo - can you tell our other Europ Assistance customers when your case took place?
GetHuman-cmateo: Yes I can. It was morning, on November 30th.
GetHuman: Did you reach out to Europ Assistance, and if so, how?
GetHuman: And which of these common Europ Assistance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cmateo a list of common Europ Assistance problems)
GetHuman-cmateo: "Returns" was why I was trying to call.
GetHuman-cmateo's review of Europ Assistance customer service
GetHuman: So how would you sum up your experience for GetHuman's Europ Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cmateo: the flight has been delayed
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-cmateo: The plane was broken and we will wait for * hours
GetHuman: Let's quantify your experience contacting Europ Assistance. On a scale of 1 to 5, how easy is it go get help on a Europ Assistance problem?
GetHuman-cmateo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cmateo: I'd give them a two out of five on communication.
GetHuman: And what about Europ Assistance's ability to quickly and effectively address your problem?
GetHuman-cmateo: For that I would say one out of five.
GetHuman: And finally- any advice for other Europ Assistance customers?
GetHuman-cmateo: Call them early in the day or late. Don't forget any personal or account information you might need for Europ Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cmateo taken from his Europ Assistance customer service problem that occurred on November 30th, 2017.
Europ Assistance
-1.00 of 5 stars | 39 reviews
GetHuman-cmateo's Europ Assistance Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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