Expedia: Airline changed our times and deleted part of o...
A Expedia customer review by GetHuman user GetHuman-377469 from November 28th, 2017
Background on GetHuman-377469's case
GetHuman: GetHuman-377469 - can you tell our other Expedia customers when your case took place?
GetHuman-377469: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-377469 a list of common Expedia problems)
GetHuman-377469: "Dispute a Charge" was why I was trying to call.
GetHuman-377469's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-377469: Airline changed our times and deleted part of our return flight. Called Expedia to resolve this, and they ended up ******** everything up, and got the WHOLE return flight cancelled. We've waited on hold for over * hrs each day (* days), and have been disconnected over * times, including when we finally got to speak with a supervisor. Still do not have a return flight for our trip. We will NEVER use Expedia again. They are incompetent, unprofessional and unreliable.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
GetHuman-377469: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-377469: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
GetHuman-377469: For that I would say four out of five.
GetHuman: And finally- any advice for other Expedia customers?
GetHuman-377469: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-377469 taken from his Expedia customer service problem that occurred on November 19th, 2017.