Expedia: Call Center in Manilla. Not helpful. Long wai...

A Expedia customer review by GetHuman user ~not good from November 28th, 2017

Background on ~not good's case

GetHuman: ~not good - can you tell our other Expedia customers when your case took place?
~not good: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Expedia, and if so, how?
~not good: I used the 800-319-4834 number I found for on the GetHuman Expedia customer phone number page I was on: Expedia Customer Service Phone Number
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~not good a list of common Expedia problems)
~not good: "Complaint" was why I was trying to call.

~not good's review of Expedia customer service

GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not good: Call Center in Manilla. Not helpful. Long waits. Bad connections. No one will take responsibility
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~not good: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not good: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~not good: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~not good: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not good taken from his Expedia customer service problem that occurred on November 22nd, 2017.

Expedia

2.07 of 5 stars | 1555 reviews

~not good's Expedia Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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