Expedia: First i went on the web site to book a package...
A Expedia customer review by GetHuman user ~Sigmund from October 29th, 2017
Background on ~Sigmund's case
GetHuman: ~Sigmund - can you tell our other Expedia customers when your case took place?
~Sigmund: Yes. It was morning, on October 25th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Sigmund a list of common Expedia problems)
~Sigmund: "Change flight" was why I was trying to call.
~Sigmund's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sigmund: First i went on the web site to book a package to Montreal.One price was quoted,just before I was to pay,a message came up saying the price was no longer available,then a higher price came up,when I tried to pay for this higher price,another message came up saying that this new higher price was unavailable and a new even higher price came up.* I gave up and called expedia's customer service and the same thing happened with the person who was trying to help me.She would quote a good price and then tell me that the flight was unavailable at that price.This happened * times,it got so expensive that I asked to speak to a supervisor who did the same bait and switch.I finally hung up and went to Priceline where they booked the package on line without any problems at a better price.* Horrible lies and terrible service at Expedia.* Sigmund
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Sigmund: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sigmund: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Sigmund: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Sigmund: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sigmund taken from his Expedia customer service problem that occurred on October 25th, 2017.