Expedia: I am a front desk clerk from a very well known...
A Expedia customer review by GetHuman user ~hotel chain rep from November 27th, 2017
Background on ~hotel chain rep's case
GetHuman: ~hotel chain rep - can you tell our other Expedia customers when your case took place?
~hotel chain rep: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~hotel chain rep a list of common Expedia problems)
~hotel chain rep: "Dispute a Charge" was why I was trying to call.
~hotel chain rep's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hotel chain rep: I am a front desk clerk from a very well known hotel chain. We had a customer check in last night using a Expedia Virtual Card. The Credit Card declined, when I called to get a valid card the wait was *** mins next it was *** minutes and the third time was *** minutes. First time the rep gave me the wrong phone number and the second and third times my call was dropped. Each time I had to ask the rep to slow down and speak more clearly! All I want is to get a payment for a hotel room your customer has stayed in!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~hotel chain rep: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hotel chain rep: I'd give them a two out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~hotel chain rep: For that I would say three out of five.
GetHuman: And finally- any advice for other Expedia customers?
~hotel chain rep: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hotel chain rep taken from his Expedia customer service problem that occurred on November 23rd, 2017.