Expedia: I booked my holiday for the **rd August to **st...
A Expedia customer review by GetHuman user ~Avril from November 23rd, 2017
Background on ~Avril's case
GetHuman: ~Avril - can you tell our other Expedia customers when your case took place?
~Avril: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Avril a list of common Expedia problems)
~Avril: "Overcharge/Strange charge" was why I was trying to call.
~Avril's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Avril: I booked my holiday for the **rd August to **st August and I got confirmation for the **rd to the **rd. I called Expedia who was very unhelpful. Firstly I had to call back * times and spent a long time on the phone waiting each time. Secondly I was told that the supervisor would look through my online pages I visited and then get back to me but on my third and fourth call, this was not the case. I was merely told that I would have to pay ***£** and would receive a confirmation e-mail. When I checked my Expedia account, I was charged ***£**. **I would like this issue investigated further because I am a loyal customer of Expedia for several years and I've never made a mistake like this when booking. I want this thoroughly investigated because I believe that the mistake was on Expedia's side.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Avril: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Avril: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Avril: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Avril: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Avril taken from his Expedia customer service problem that occurred on November 20th, 2017.