Expedia: I had large parts of * days design with them on...
A Expedia customer review by GetHuman user ~the worst from November 26th, 2017
Background on ~the worst's case
GetHuman: ~the worst - can you tell our other Expedia customers when your case took place?
~the worst: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~the worst a list of common Expedia problems)
~the worst: "Change Booking" was why I was trying to call.
~the worst's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the worst: I had large parts of * days design with them on the phone (it was multi-city so had to be on the phone) - first booking, then needing to cancel part of it and being misinformed which generated an incomprehensible email requiring me to phone them again. Three days of calling and being on hold (** minutes, ** minutes, never less than **), being disconnected twice, and speaking to people whose English was often not quite up to par. Exhausting. Never, never will I do anything with them that requires a phone call.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~the worst: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the worst: I'd give them a two out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~the worst: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~the worst: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the worst taken from his Expedia customer service problem that occurred on November 23rd, 2017.