Expedia: I recently was pushed to use the mobile app on...
A Expedia customer review by GetHuman user ~disappointed in expedia from November 22nd, 2017
Background on ~disappointed in expedia's case
GetHuman: ~disappointed in expedia - can you tell our other Expedia customers when your case took place?
~disappointed in expedia: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed in expedia a list of common Expedia problems)
~disappointed in expedia: "Edit listing" was why I was trying to call.
~disappointed in expedia's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed in expedia: I recently was pushed to use the mobile app on my cell phone. I booked a hotel room for business in NYC. When my trip was cancelled more than * days in advance the team at Expedia were less than helpful. This was honestly some of the worst customer service I have ever received (after * years traveling for a living). Very disappointed.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~disappointed in expedia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed in expedia: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~disappointed in expedia: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~disappointed in expedia: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed in expedia taken from his Expedia customer service problem that occurred on November 18th, 2017.