I will never use expedia again. Ever. I spent...

A Expedia customer review by GetHuman user ~nancy5205 from November 28th, 2017

Background on ~nancy5205's case

GetHuman: ~nancy5205 - can you tell our other Expedia customers when your case took place?
~nancy5205: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Expedia, and if so, how?
~nancy5205: I used the 800-319-4834 number I found for on the GetHuman Expedia customer phone number page I was on: Expedia Customer Service Phone Number
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~nancy5205 a list of common Expedia problems)
~nancy5205: "Billing" was why I was trying to call.

~nancy5205's review of Expedia customer service

GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nancy5205: I will never use expedia again. Ever. I spent almost an hour waiting for their return call on a hotel booking situation. Then I spent literally ** minutes (timed it) being put on hold and given total misinformation. I am now owed $*** for a month. I just called the hotel and they said they often have these issues with expedia. Nightmare.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~nancy5205: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nancy5205: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~nancy5205: For that I would say four out of five.
GetHuman: And finally- any advice for other Expedia customers?
~nancy5205: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nancy5205 taken from his Expedia customer service problem that occurred on November 24th, 2017.


2.07 of 5 stars | 1555 reviews

~nancy5205's Expedia Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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