Expedia: I work the front desk at a hotel and keep getti...
A Expedia customer review by GetHuman user GetHuman-369439 from November 22nd, 2017
Background on GetHuman-369439's case
GetHuman: GetHuman-369439 - can you tell our other Expedia customers when your case took place?
GetHuman-369439: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-369439 a list of common Expedia problems)
GetHuman-369439: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-369439's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-369439: I work the front desk at a hotel and keep getting a declined credit card for a guest who booked through expedia. I have been trying to speak with someone to address this issue. The first time I called I got hung up while someone was transferring my call (after I had been on hold for ** minutes). The second time I called the representative basically told me she could not help me because I did not select the right options. There is NO option for hotel support. I was just trying to obtain the authorization that I need as a worker. You guys really should have a better understanding of how this business works and be more helpful and not annoyed when being asked for assistance.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
GetHuman-369439: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-369439: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
GetHuman-369439: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
GetHuman-369439: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-369439 taken from his Expedia customer service problem that occurred on November 17th, 2017.