Expedia: In booking a package Las Vegas trip I had a...
A Expedia customer review by GetHuman user ~Traveler from November 28th, 2017
Background on ~Traveler's case
GetHuman: ~Traveler - can you tell our other Expedia customers when your case took place?
~Traveler: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Traveler a list of common Expedia problems)
~Traveler: "Make a Booking" was why I was trying to call.
~Traveler's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Traveler: In booking a package Las Vegas trip I had a $** cr. towards a package trip. The customer service rep told me that it only applied towards a hotel or plane, even when I told her it was for a package. Also, making the reservation took almost * hours and a number of searches by the time the girl put it in the price went up. Called customer service, they called back and apologized and said they could not do anything for credit. The credit could be extended to Aug. of ****. I have been with Expedia for * years and I am disappointed in someone not keeping their word.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Traveler: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Traveler: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Traveler: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Traveler taken from his Expedia customer service problem that occurred on November 25th, 2017.