Expedia: Multiple horrible experiences. I was on the pho...
A Expedia customer review by GetHuman user ~Bob from November 23rd, 2017
Background on ~Bob's case
GetHuman: ~Bob - can you tell our other Expedia customers when your case took place?
~Bob: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common Expedia problems)
~Bob: "Cancel Booking" was why I was trying to call.
~Bob's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob: Multiple horrible experiences. I was on the phone ** minutes on my first try to rebook a ticket using a credit from a previously canceled flight, then cut off. I called back and was on phone ** minutes between the customer service representative and her supervisor, then cut off again. No call-backs either time and I can't get a rep. back who is in the Philippines. So many crazy and frustrating experiences with Expedia. I will never use them again. Why save a couple of dollars only to put up with such terrible customer service?
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Bob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob: I'd give them a four out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Bob: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his Expedia customer service problem that occurred on November 20th, 2017.