Never use Expedia as their system is faulty and...

A Expedia customer review by GetHuman user GetHuman-doctorg from December 1st, 2017

Background on GetHuman-doctorg's case

GetHuman: GetHuman-doctorg - can you tell our other Expedia customers when your case took place?
GetHuman-doctorg: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman-doctorg: I used the 800-319-4834 number I found for on the GetHuman Expedia customer phone number page I was on: Expedia Customer Service Phone Number
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-doctorg a list of common Expedia problems)
GetHuman-doctorg: "Cancel a reservation" was why I was trying to call.

GetHuman-doctorg's review of Expedia customer service

GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-doctorg: Never use Expedia as their system is faulty and they keep ripping people many stories.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-doctorg: Email from Expedia after getting off the phone to them..."There is no refund when cancelling this reservation"**My reply "Why does it say no refund?? I got told I would get at least a **% refund. When I should be untitled to a full refund due to an error on your website giving false search results and location. Not user error!! I Will be reporting this matter to the travel review magazine as this isn't the first time I've heard of your companies poor customer service and false advertising. I've heard many stories of Expedia stuffing their clients around and the world needs to know about it. Please email as soon as possible with a valid reason why I shouldn't report your company. My refund receipt reference number is.........!*And the Name of the person that gave my the refund was Vinod."**Thank you for your time and please stay away from these shifty booking sites!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
GetHuman-doctorg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-doctorg: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
GetHuman-doctorg: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
GetHuman-doctorg: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-doctorg taken from his Expedia customer service problem that occurred on November 24th, 2017.


2.07 of 5 stars | 1555 reviews

GetHuman-doctorg's Expedia Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Expedia, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Expedia in any way.

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