Expedia: Not a happy customer. The customer service was...
A Expedia customer review by GetHuman user ~Unhappy customer from November 27th, 2017
Background on ~Unhappy customer's case
GetHuman: ~Unhappy customer - can you tell our other Expedia customers when your case took place?
~Unhappy customer: Yes I can. It was late at night, on November 25th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common Expedia problems)
~Unhappy customer: "Change booking" was why I was trying to call.
~Unhappy customer's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: Not a happy customer. The customer service was good but Expedia knew that I had a pet but did not tell me that there would be $**.** fee for a pet and did not tell me that there was resort fees. My $**.** room turned out to be $***.**. This makes me a very unhappy customer
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Unhappy customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his Expedia customer service problem that occurred on November 25th, 2017.