Expedia: The man I talked to was NOT in the USA. I think...
A Expedia customer review by GetHuman user ~anonymous from November 27th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Expedia customers when your case took place?
~anonymous: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Expedia problems)
~anonymous: "Overcharge/Strange charge" was why I was trying to call.
~anonymous's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: The man I talked to was NOT in the USA. I think it was somewhere in India. I could hardly understand him-had to spell everything several times. He did not even know how to spell Arkansas and asked if it was in the US. I was trying to get a refund on my hotel bill. Put me on hold several times. Then finally after an hour with him he transferred me to a person in the US and she took care of the problem in about ** min. Expedia not worth trouble.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Expedia customer service problem that occurred on November 19th, 2017.