Expedia: They cannot solve a problem. My flight from Ist...

A Expedia customer review by GetHuman user ~German TV from November 3rd, 2017

Background on ~German TV's case

GetHuman: ~German TV - can you tell our other Expedia customers when your case took place?
~German TV: Sure. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Expedia, and if so, how?
~German TV: I used the 800-319-4834 number I found for on the GetHuman Expedia customer phone number page I was on: Expedia Customer Service Phone Number
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~German TV a list of common Expedia problems)
~German TV: "Complaint" was why I was trying to call.

~German TV's review of Expedia customer service

GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~German TV: They cannot solve a problem. My flight from Istanbul to Cairo was cancelled due to political unrest in Egypt and they didn**t want to refund my money withoun prior checking with the airline. But checking was impossible! I called * times and wasted more than * hours over the phone and no refund.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~German TV: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~German TV: I'd give them a four out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~German TV: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~German TV: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~German TV taken from his Expedia customer service problem that occurred on October 28th, 2017.

Expedia

2.07 of 5 stars | 1555 reviews

~German TV's Expedia Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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