Expedia: ust received this email yesterday: " **Dear Val...

A Expedia customer review by GetHuman user ~Fyregyrl from November 28th, 2017

Background on ~Fyregyrl's case

GetHuman: ~Fyregyrl - can you tell our other Expedia customers when your case took place?
~Fyregyrl: Yes I can. It was late at night, on November 22nd.
GetHuman: Did you reach out to Expedia, and if so, how?
~Fyregyrl: I used the 800-319-4834 number I found for on the GetHuman Expedia customer phone number page I was on: Expedia Customer Service Phone Number
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Fyregyrl a list of common Expedia problems)
~Fyregyrl: "Account access" was why I was trying to call.

~Fyregyrl's review of Expedia customer service

GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fyregyrl: ust received this email yesterday: " **Dear Valued Customer,**We have recently been made aware of fraudulent emails and*or SMS messages that were sent by an individual posing as a representative of our company and of the unauthorized access by that individual of your name, phone number, email address and travel booking. Please note that credit card data was not compromised. We are writing to confirm that these emails and*or SMS messages were neither sent nor authorized by Expedia."** WTH?!?!?!?! Called Expedia(which, ironically has removed their customer service number from their website and I had to Google it), and have now been on hold for over ** minutes. With no response by a human being as of yet. Am I NOT supposed to be upset that the site we trust to book our annual month long excursion to the Republic of Ireland has just told me that ALL of my account and booking information has been accessed???? How can they guarantee that my payment information has NOT been accessed as well w
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Fyregyrl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fyregyrl: I'd give them a two out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Fyregyrl: For that I would say three out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Fyregyrl: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fyregyrl taken from his Expedia customer service problem that occurred on November 22nd, 2017.

Expedia

2.07 of 5 stars | 1555 reviews

~Fyregyrl's Expedia Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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