Experian: After calling numerous numbers this is the only...

A Experian customer review by GetHuman user ~History Nerd from November 12th, 2017

Background on ~History Nerd's case

GetHuman: ~History Nerd - can you tell our other Experian customers when your case took place?
~History Nerd: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Experian, and if so, how?
~History Nerd: I used the 800-493-1058 number I found for on the GetHuman Experian customer phone number page I was on: Experian Customer Service Phone Number
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~History Nerd a list of common Experian problems)
~History Nerd: "Credit Dispute" was why I was trying to call.

~History Nerd's review of Experian customer service

GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~History Nerd: After calling numerous numbers this is the only one that allowed me to talk to a human. But, the company is completely disfunctional!
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~History Nerd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~History Nerd: I'd give them a two out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~History Nerd: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~History Nerd: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~History Nerd taken from his Experian customer service problem that occurred on November 3rd, 2017.

Experian

4.17 of 5 stars | 881 reviews

~History Nerd's Experian Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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