Experian: Complaint of ripping off a recently-disabled person
A Experian customer review by GetHuman user GetHuman-pben335 from December 1st, 2017
Background on GetHuman-pben335's case
GetHuman: GetHuman-pben335 - can you tell our other Experian customers when your case took place?
GetHuman-pben335: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pben335 a list of common Experian problems)
GetHuman-pben335: "Update account information" was why I was trying to call.
GetHuman-pben335's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pben335: Complaint of ripping off a recently-disabled person
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-pben335: Dear Paul Joseph,* *Thank you for your e-mail and for the opportunity to respond to your concerns. * *We offer a credit report along with a trial membership to Credit Monitoring. Our website and the order form describe the offer in detail, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The consumer agrees to these terms when submitting his*her order. * *Our records indicate that a credit report and trial membership was ordered and not cancelled within the trial period. Consequently, in accordance with the terms of the offer, the credit card provided was charged the monthly membership fee. * *Therefore, we are unable to grant your request for a refund at this time.* *Thank you for choosing Experian Credit Tracker*.* *Sarah C.* *Customer Billing Department* *--- Original Message ---*From: "*****@***.com" *Received: ********* **:**:** AM UTC*To: "CC* GAP (for Moxie Email)" *Subject: *WARNING: A*V UNSCANNABLE*Account ***********Hello,**I had a stroke a few months ago and have since signed up for several accounts I never intended to open. This one from Experian is the latest example. I used to go through my checking account like anyone else, but I just looked at it for the first time in a few weeks.**It was there that I found that I apparently subscribed to your service online. I “joined” on **** ** and was billed $**.** on ******** and was billed similarly in December. Customer Service removed the December charge, but the November one remains.**Please reverse the $**.**, as I did not intend to join. If you look into your system, you will see that I never once logged in. I don’t even have a user ID and password.**I appreciate your help in advance and can be reached at ***-***-****. I have attached below a story recently written about me that validates that I had a stroke.***Thank you,**Paul Joseph***------ Please do not remove your unique tracking number! ------ ***
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
GetHuman-pben335: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pben335: I'd give them a two out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
GetHuman-pben335: For that I would say three out of five.
GetHuman: And finally- any advice for other Experian customers?
GetHuman-pben335: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pben335 taken from his Experian customer service problem that occurred on November 21st, 2017.