Experian is a rip-off. They say your credit rep...
A Experian customer review by GetHuman user ~Old School from November 23rd, 2017
Background on ~Old School's case
GetHuman: ~Old School - can you tell our other Experian customers when your case took place?
~Old School: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Old School a list of common Experian problems)
~Old School: "Cancel service" was why I was trying to call.
~Old School's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Old School: Experian is a rip-off. They say your credit report is free, then when you call in to cancel they say they are researching your case, but then they just give you reasons you should continue to subscribe.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Old School: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Old School: I'd give them a three out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Old School: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
~Old School: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Old School taken from his Experian customer service problem that occurred on November 13th, 2017.