Experian: FURIOUS! that Obama administration has sold out...
A Experian customer review by GetHuman user ~WhatElseCantheFEDdotoDISRESPEC from November 16th, 2017
Background on ~WhatElseCantheFEDdotoDISRESPEC's case
GetHuman: ~WhatElseCantheFEDdotoDISRESPEC - can you tell our other Experian customers when your case took place?
~WhatElseCantheFEDdotoDISRESPEC: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~WhatElseCantheFEDdotoDISRESPEC a list of common Experian problems)
~WhatElseCantheFEDdotoDISRESPEC: "Question" was why I was trying to call.
~WhatElseCantheFEDdotoDISRESPEC's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WhatElseCantheFEDdotoDISRESPEC: FURIOUS! that Obama administration has sold out mysocialsecurity website to Experian. So no way to start up until they get me to answer what year I set up an expired old Chase credit card account. They also want the date I set up a mortgage account for my paid-off mortgage before I can set up an online mysocialsecurityaccount. I was given an Experian number by the Social Security staff person when I told her I didn't even KNOW the answers to those questions re: old & expired accounts. She said LOTS of PEOPLE were having trouble with Experian's part in citizens setting up their mysocialsecurity online accounts and suggested I try to get Experian on this line: *-***-***-****. I got a lot of recordings, but no option to get a human to help with what Experian has made MY problem. So I called on GetHuman's number and spoke to an Experian rep who told me I had to go to www.annualcreditreport.com and input my personal info online. When I get the report printed off, then I can write d
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~WhatElseCantheFEDdotoDISRESPEC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WhatElseCantheFEDdotoDISRESPEC: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~WhatElseCantheFEDdotoDISRESPEC: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~WhatElseCantheFEDdotoDISRESPEC: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WhatElseCantheFEDdotoDISRESPEC taken from his Experian customer service problem that occurred on November 13th, 2017.