Experian: I have a Fraud Complaint of Identity Theft file...

A Experian customer review by GetHuman user GetHuman-rkeon from December 4th, 2017

Background on GetHuman-rkeon's case

GetHuman: GetHuman-rkeon - can you tell our other Experian customers when your case took place?
GetHuman-rkeon: Yes. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman-rkeon: I used the 714-830-7000 number I found for on the GetHuman Experian customer phone number page I was on: Experian Customer Service Phone Number
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rkeon a list of common Experian problems)
GetHuman-rkeon: "Question" was why I was trying to call.

GetHuman-rkeon's review of Experian customer service

GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rkeon: I have a Fraud Complaint of Identity Theft filed. I'm being told I am missing certain pices of inofrmation
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-rkeon: I have been on hold for over an hour.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
GetHuman-rkeon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rkeon: I'd give them a four out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
GetHuman-rkeon: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
GetHuman-rkeon: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rkeon taken from his Experian customer service problem that occurred on December 2nd, 2017.

Experian

4.17 of 5 stars | 881 reviews

GetHuman-rkeon's Experian Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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