Experian: I'm not understanding why a credit agency would...
A Experian customer review by GetHuman user GetHuman-194455 from November 25th, 2017
Background on GetHuman-194455's case
GetHuman: GetHuman-194455 - can you tell our other Experian customers when your case took place?
GetHuman-194455: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-194455 a list of common Experian problems)
GetHuman-194455: "Remove Credit Freeze" was why I was trying to call.
GetHuman-194455's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-194455: I'm not understanding why a credit agency would need to list * different numbers in order for someone to contact them. And even at that, you still can't speak to anyone unless you have a credit report number. This is terrible customer service.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
GetHuman-194455: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-194455: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
GetHuman-194455: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
GetHuman-194455: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-194455 taken from his Experian customer service problem that occurred on November 19th, 2017.