Experian: I was transferred * times to get to the correct...
A Experian customer review by GetHuman user ~JB from November 24th, 2017
Background on ~JB's case
GetHuman: ~JB - can you tell our other Experian customers when your case took place?
~JB: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~JB a list of common Experian problems)
~JB: "Update account information" was why I was trying to call.
~JB's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JB: I was transferred * times to get to the correct department to file a dispute. I had to file a dispute by phone as the website was not allowing me to get through. The call back service did not work for me I tried it * times and it never went through. The best way to go was to dial the number listed and select ** as soon as the message begins. ** is not an option given on the automated message and it has to be selected right away to get through. Once that was done it got me to an operator promptly!
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~JB: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JB: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~JB: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~JB: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JB taken from his Experian customer service problem that occurred on November 20th, 2017.