Experian: LInda was the representative and she was very h...

A Experian customer review by GetHuman user ~Miami Heat fan from November 5th, 2017

Background on ~Miami Heat fan's case

GetHuman: ~Miami Heat fan - can you tell our other Experian customers when your case took place?
~Miami Heat fan: Yeah. It was evening, on October 31st.
GetHuman: Did you reach out to Experian, and if so, how?
~Miami Heat fan: I used the 800-493-1058 number I found for on the GetHuman Experian customer phone number page I was on: Experian Customer Service Phone Number
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Miami Heat fan a list of common Experian problems)
~Miami Heat fan: "Complaint" was why I was trying to call.

~Miami Heat fan's review of Experian customer service

GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Miami Heat fan: LInda was the representative and she was very helpful. This is very different from when I called about * years ago for other credit discrepencies. Its as if they have an actual customer service policy now
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Miami Heat fan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Miami Heat fan: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Miami Heat fan: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
~Miami Heat fan: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Miami Heat fan taken from his Experian customer service problem that occurred on October 31st, 2017.

Experian

4.17 of 5 stars | 881 reviews

~Miami Heat fan's Experian Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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